- Support Center
Blockdag miner Group is at the forefront of developing cutting-edge technologies for the future, with a focus on providing innovative solutions to the most pressing challenges of the millennium.
To receive support, please enter your device’s serial number and email address when submitting your request. Please refer to the FAQ section or contact us for assistance.
- Frequently Asked Questions
Welcome to our FAQ page where we have compiled a list of frequently asked questions based on inquiries from our previous customers. Here, you’ll find concise answers to common queries about our products/services. If you don’t see your question listed here, please don’t hesitate to contact us for further assistance.
BlockDAG, inspired by the efforts of Bitcoin and Kaspa, is a state-of-the-art cryptocurrency that plans to make mobile mining accessible for all. With a go-to-market strategy, our goal is to advance the crypto industry by blending the best of existing blockchain technologies with groundbreaking speed, flexibility, and innovation.
The BlockDAG miner device relies on Proof of Work (PoW) algorithms, which are heavily inspired by the Kaspa protocol. This protocol is designed to enhance transaction efficiency and speed while maintaining a high level of security. Consequently, all devices supporting BlockDAG are fundamentally equipped to handle the KHeavyHash algorithm, making them capable of mining both Kaspa and BlockDAG. However, it is important to note that mining both currencies simultaneously is not possible; you must choose to mine only one. Therefore, our devices are designed to mine two of the most advanced and profitable fifth-generation cryptocurrencies.
If you are considering mining BlockDAG with any other device on the market, ensure that it supports the KHeavyHash algorithm or is capable of mining coins that use a similar algorithm in terms of structure and performance.
Crypto mining is very profitable, especially in 2024. With BlockDAG’s mobile mining app, users can easily mine BDAG coins at the convenience of their homes. They also offer X Series mining machine variants, from which you can mine from 20 to 2,000 BDAG’s per day.
For an in-depth exploration of BlockDAG’s technical aspects, refer to the ‘BlockDAG Technical Blueprint’ in our DAGpaper v1. This section offers a detailed analysis of consensus mechanisms, cryptographic breakthroughs, scalability strategies, smart contract capabilities, tokenomics, and the network’s governance model.
Connect your ASIC miners to reliable power supplies. The stability of your setup is critical for efficient mining operations.
Link the ASIC miners to your router or switch using Ethernet cables. ASIC miners typically lack Wi-Fi connectivity for enhanced reliability during mining.
Access your router’s interface from a computer within the same network to identify the IPs allocated to each ASIC miner. For streamlined monitoring, consider assigning static local IPs through your router’s settings.
Enter the identified IP addresses of your ASIC miners into your web browser’s address bar. This action should prompt a login page, typically accessible using default credentials provided in the manufacturer’s manual.
Navigate to the ASIC miner’s control panel and access the mining pool configuration page. Follow the guidelines from your chosen mining pool to input the correct Protocol, Address, and Username/Address details to link your miners to the pool.
Once configurations are set, your ASIC miner should be primed for mining. Check the miner’s control panel, usually featuring a mining status page to verify readiness.
Mining pools will direct your earned BDAG coins to the specified wallet address provided during configuration.
Consider configuring an external computer to act as a monitoring tool for your miners. Numerous solutions exist, so it’s beneficial to join a mining community to select a widely used monitoring tool for efficient oversight.
The six-month window for launching the mainnet underscores BlockDAG’s bold approach. In a sector where development timelines can often stretch across several years, BlockDAG’s assertive promise underscores its drive and operational vigour, putting BDAG on the leading edge of crypto innovation and offering early adopters a privileged glimpse into one of the swiftest blockchain evolutions to date.
To begin mining BDAG, simply download the BlockDAG app. This mobile application makes it easy to engage in the mining process and integration into the BlockDAG community.
Mining is open to everyone. BlockDAG is dedicated to making cryptocurrency accessible and inclusive, breaking down barriers to entry for individuals from all walks of life.
Historically, early involvement in the cryptocurrency domain has yielded considerable rewards. Pioneers such as Ethereum, Binance coin, and Polygon have offered their initial users a chance to be part of transformative blockchain developments. By securing a stake in BlockDAG from its inception, you are not merely investing – you are strategically positioning yourself at the vanguard of what might become the next significant stride in blockchain technology.
BlockDAG distinguishes itself with its groundbreaking commitment to roll out its mainnet within an ambitious six-month frame. This is a radical departure from the extended development cycles typical of the industry, signalling a major leap in operational agility and dynamism.
BlockDAG is developing an advanced hybrid consensus mechanism, evolving beyond the DAG protocol used by Kaspa. This mechanism is designed to validate transactions faster while maintaining high security.
The total supply of BDAG is fixed at 150 billion, with distribution as follows: 33% (50 billion) is reserved for presale. 66% (98.5 billion) is designated for the community, subdivided into: Miners: 78.8 billion BDAG Community Building & Ecosystem: 14.8 billion BDAG Liquidity Pool: 4.9 billion BDAG
Miners are pivotal to the BlockDAG ecosystem, responsible for validating and securing transactions. This significant allocation is a reward for their essential role in maintaining the integrity and expansion of the network.
Yes, we ship to most countries worldwide, except those that are currently affected by war or political instability
Please note that we do not currently ship to countries affected by war or armed conflicts, such as Syria, Yemen, Afghanistan, Libya, Somalia, South Sudan, and Iraq. We apologize for any inconvenience this may cause and assure you that this is beyond our control. We hope for a peaceful resolution to these conflicts.
We use DHL and UPS for our international shipments, as they provide reliable and fast delivery services.
We offer bank transfer and cryptocurrency payments for all orders.
Shipping times vary depending on the destination and the shipping method chosen. As mentioned earlier, delivery times range from 3 to 5 business days with UPS and 7 to 10 business days with DHL.
Yes, it is possible to track the shipment. We provide tracking information for all orders, which allows customers to track their shipments online and monitor their progress.
No, we don’t offer cash on delivery service at the moment.
Yes, we offer a return policy for our products. If the product is damaged, different from the description, or any tampering has occurred, we are committed to that. Additionally, if a customer is not satisfied with their purchase due to lower-than-expected hashrate or low quality, they can return the product within a certain timeframe for a refund or exchange
Yes, we cover any manufacturing defects or damages that occur during shipping and we will cover the shipping expenses when sending a new device.
1- Choose the product and add it to your cart.
2- Proceed to checkout and provide all necessary details, including the correct shipping address and payment method.
3- Review your order summary and make sure everything is correct.
4- Confirm your order and wait for a confirmation email with your order details.
5- Track your shipment and enjoy your purchase!
- To complete your purchase, payment is the final step. You will have two options: bank transfer or cryptocurrency payment.
- For bank transfer, you will receive the company’s bank details along with your order number to transfer the funds.
- For cryptocurrency payment, you will receive a unique digital wallet address for the transaction, where you will send the invoice amount.
Typically, bank transfers take around 6 to 7 business days, excluding official holidays.
Please send a scanned copy of the bank transfer, along with your order number attached, to the designated email address.
info@blockdagminer.org
Usually, the confirmation of the digital currency payment transaction is received within an hour, and your order is automatically confirmed.
Of course, we can modify any details in the order after bank transfer payment. In case of non-payment, we advise you to place a new order.
Certainly. You can cancel your order at any time before the shipment leaves our factories. A timeline for refunding the payment will be put in place based on our payment and refund policies.
You will receive a power supply based on your country’s standards.
We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
If you order more than 5 miners, you can contact us for special discounts.
Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.
To avoid confusion, we don’t provide a power cord/cable with our miners.
However, you can source power cords/cables locally for your miner.
No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis.
Yes, we ensure our product prices are up-to-date.
Yes, all products listed on the website are available for sale and ready for shipment. Some products are also sold on a pre-order basis.
Pre-order system refers to products that are currently being manufactured and have a set completion date for shipping to customers. Full payment is usually required for pre-orders.
If you want to purchase 5 or more of our products, you can apply a coupon code available on our website. In case there are no coupons available at the time of your order, please send a message to our “Contact Us” section and request a discount coupon, specifying the quantity you want to purchase. We will provide you with a special discount coupon for your account. Please make sure to provide us with your registered email address to apply the discount.
Terms and conditions apply.
No, our prices are inclusive of power supply costs.
The miner prices on our website are listed in US$.
Unfortunately, we used to offer this service before, but currently we cannot afford the shipping costs to 100 countries around the world with the increasing prices globally. Therefore, the actual shipping cost will appear when placing the order based on the weight of the shipment and the country it is being sent to.
Yes, we believe in transparency in our product prices and we do not have any hidden fees associated with mining operations. We do not set our product prices based on demand or profits, but rather put a reasonable commercial margin on manufacturing and work on the principle of increasing sales to grow the business. We distinguish ourselves by quality and reliability
No, we accept payments either, though:
- Cryptocurrency
- Bank Account Transfer
You don’t have to worry about the payment currency being US$. If you want to pay through a bank transfer, you need to inform your bank of the amount you want to transfer in US$. They will make payment as per the current exchange rate as per you base currency/home currency.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
59:00 mins (payment through Crypto Currency)
10 days from the order booking date (payment through bank transfer).
If you cancel your order before the payments are received, there is no need to worry. Please contact us.
360 days
We ensure fast shipping of our products i.e. within 48-72 hours.
Delivery to your doorstep may take an additional two days. For pre-paid orders, the expected shipping time will be listed on the order page.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
usually, there are no fees if you buy less than 5 devices
We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.
Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
Here’s what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the miner’s IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.
You will find the user manual for your device in the support section.
To get technical support, you will need access to the support portal. You can do this by following these steps:
- Go to the technical support section.
- Enter the serial number of your device.
- Enter the email address used when placing the order.
Log in. You will find all the necessary tools and guides, and you can also contact us for assistance.
From my account, you will find the downloads section.
Miner set-up required very little technical knowledge. It runs on plug and play model.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.
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